Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Warranty

  • Our client help and support Dept is on duty 24/7/365 to reply to all your assistance questions. Each ticket you post to us will be replied to within up to one hour. If your problem demands the assistance of an administrator, we’ll address the ticket to the technician on shift and will let you know that the issue is being resolved.

  • Top quality support service

  • Top–quality Client Assistance Service

  • We’ll be on–line for you 24/7 to deliver advices and client support as well as to aid you with any difficulty that you could possibly come across while you are working with your virtual server. We can easily assist you with all pre–installed software applications, like your OS, server administration panel (with respect to the VPS type) and the Site Control Panel designed entirely by us.

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and frequently updated collection of articles is included in our in–house built Site Control Panel. It offers you quick tips about how to execute all of the necessary website management duties. The Help area offers descriptive how–to article tutorials and step–by–step video training. You can reach the Help section by clicking on the Help or Video buttons in the right side of each Control Panel section.