Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Site Control Panel you’ll find a detailed Help section featuring plenty of instructional articles and frequently asked questions. They are compiled by our support team of qualified technicians. Just type in your question and our clever platform will give you the most appropriate answer.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of step–by–step video tutorials that detailedly illustrate how to deal with a common problem associated with your Linux shared web hosting account. You’ll find the how–to video clips in the Help section.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 help desk service with a one–hour support ticket response time guarantee. A team of professional customer service technicians will be at your disposal to answer all the enquiries that you might possibly have. During non–peak times, an answer will be offered within just twenty minutes.