There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you select is a ticketing system. This is the easiest method of communication for a number of reasons. If no technical support team representative is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always be received. You can also copy & paste large bits of info without worrying about printing errors, and if a certain problem requires more time to be solved or a number of responses must be exchanged, all the information will be in one and the same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to directions, you will have to use at least 2 different admin interfaces and this number could grow if you want to administer multiple domain names. Additionally, lots of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our Linux shared web hosting is not separate from the hosting account. It’s included in our full-featured Hepsia Control Panel and you’ll be able to visit it at any specific moment with only a few clicks, without having to leave your web hosting account. The ticketing system features a quick-search box, so you can find any support ticket that you’ve already opened, if needed. On top of that, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to resolve a specific issue before you actually send a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can receive prompt assistance at any particular time and if our client support staff advises you to do something inside your hosting account, you can do it immediately without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more efficient to manage everything from one place, which is the reason why we have implemented a support ticket system into the custom-built Hepsia Control Panel, which comes with each single semi-dedicated server package. This will allow you to handle the correspondence with our client support staff together with your hard disk space, so you will not need to remember one more log-in name for some other interface. You will be able to open a new ticket or to track the status of an old one with no more than several clicks while you’re browsing the content hosted in your semi-dedicated account. On top of that, you can search through older tickets using an intelligent search box or read relevant FAQ articles, which offer solutions to commonly encountered problems. The integrated ticketing system is monitored 24/7 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to assist you.